Intake & Admissions

No Matter Where You Are In Your Journey, We Are Here To Help

We understand that seeking help for an eating disorder can feel overwhelming and frightening. Whether you are simply beginning to explore treatment options or are ready to commit to a program, the compassionate Admissions team at BALANCE is here to help you. We recognize deciding to seek help is a courageous choice and we would be honored to be a part of your recovery process. Our main goal is to make navigating the admissions process as easy as possible.


Beginning The Process Of Getting Eating Disorder Treatment

To help you understand what to expect when going through the Admissions process, we would like to walk you step-by-step through the process so you know what to expect. From your very first conversation with a member of our team, we are committed to helping you, your loved one or client discover the possibility of a recovered life.


Step 1 - Reaching Out

Our intake process begins simply with a phone call to our main office or an email inquiry to our website. We will gather information about your concerns and answer any questions you may have. You will be offered an in person appointment at your convenience. Should you wish to see our facility before making a decision about treatment we encourage you and your family to tour our center and meet with members of our team.


All clients meet with a member of our Admissions Team for an intake. During this assessment we will discuss your current and past symptoms, goals for treatment and the details regarding your situation. This information is used to determine and recommend which level of care would be most appropriate and get you on the path to recovery.  It is also an opportunity to ask additional questions about our eating disorder programs and services, share any concerns you may have about seeking help or tour our center.

If you are contacting us from out-of-state or from a residential setting we will arrange to conduct all necessary admission interviews by phone.


You will also be asked to sign a consent form giving us permission to contact any treatment providers or referents involved in your care. A list of the required lab work we will need will be provided by a member of our Admissions team. We request that you complete your labs within one week of starting a BALANCE program.

After the intake is complete, we will reach out to your current outpatient team to discuss our assessment and coordinate care in accordance with our collaborative treatment recommendations. After consulting with your treatment team we will establish a personalized treatment plan best suited to you.


Finding the right program for you and your recovery is our top priority. Once it is decided that BALANCE is a good fit, a member of our Admissions team will recommend a level of care at our center. At this time we will explain any reasonings behind our choice and answer any questions you may have regarding our placement. Our recommendations are always based on our ethical, honest evaluation and goal helping you recover. If for some reason our program is not the right fit, we will work with you to find suitable care.

STEP 5 - starting TREATMENT

Once you agree to begin treatment, your road to recovery at BALANCE begins. Our team of therapists, dietitians and recovery coaches are dedicated to making you feel welcome, safe and supported on your healing journey. We understand that this is a difficult process and some words of hope from those who have once been where you are can be incredibly helpful. View some testimonials and letters of hope from previous client here.



We understand that the financial aspect of treatment can be stressful, our goal is to work with you and your family to help make treatment accessible and possible. Do not let the stresses of paying for treatment stop you from reaching out, we are here to help you discuss options and find a financial plan that allows you to focus on recovery.  



If you are looking to refer your client to an eating disorder program we are glad you found us. Our team believes that collaboration between existing providers before admission, during treatment and preparing for discharge from our program is essential to a clients’ success. If you would like to refer a client to BALANCE, you can assist us by contacting Admissions at 212.645.6903 or at to give us a brief history of your client.


We are a self-pay program, meaning that we do not accept insurance.  This enables us to offer the best quality of care rather than have our treatment protocol dictated by an insurance company.

Helping our clients afford treatment however is important to us.  We are pleased to report that many of our clients have been able to access out-of-network benefits to cover some of their treatment in our program.  

Here are some of the benefits you'll receive with a loan from Prosper HealthCare Lending:

  • Immediate decisions for loans under $35,000

  • Term options out to 84 months (affordable monthly payments)

  • No collateral required

  • No prepayment penalties

  • Fast & easy loan inquiry process

  • 100 % Confidential

At  BALANCE we realize that financing treatment can be difficult.  To better serve our clients we have partnered with Prosper HealthCare Lending to provide more affordable payment options. Prosper HealthCare Lending is the premier financing company in the healthcare industry. With over $5 Billion funded and over 300,000 loan inquiries serviced through their lenders, this is a name and a program you can trust.

Other Financial Resources:

The Manna Scholarship Fund –

Project Heal: Recovery is Possible –